Wednesday, January 26, 2011

More Confusing.

Thank you for your reply.

I understand your concern regarding the data usage limitation on the 3G
network.

Please know that the unlimited 3G data is available with the plan
Everything Data Share 1500 active on the account and there is no 5GB cap
on this plan. I apologize for the breakdown in communication at the
previous interaction.

There is the 5GB data cap on the connection card plans Sprint currently
offering.

Effective January 31, 2011, the $10.00 data pack will be applicable on
all the Smartphone. Sprint is extending the $10 Premium Data Add-On to
all smartphone activations and upgrades beginning 1/30/11! Rather than
imposing limits and overage charges on data plans for wireless phones as
competitors have done, Sprint is extending the $10 Premium Data Add-on
to all smartphone activations and upgrades beginning 1/30/11. The $10
Premium Data Add-on, previously charged only on HTC EVO 4G, HTC EVO
Shift 4G and Samsung Epic 4G devices, will now apply to activations and
upgrades of all smartphones.

The $10 add-on is necessary on smartphones because these devices on
average use 10x more data than an average feature phone. Even with this
charge, Sprint customers still enjoy the best value in wireless.

I have also arranged the call for you to discuss the issue in details.
You will receive a call from Sprint toll free number (888) 211 4727 by
one of our specialists within the next 24 hours.

We value your business and appreciate the opportunity to answer your
questions. Please reply to this email or visit sprint.com if we can be
of assistance.

Sincerely,
Michael K.
Sprint

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