There's a little back and forth over at Wired about the impending impact of the iPhone. Some think it'll be big, catering to a new type of user, while others think that they're missing the mark and trying to take the smartphone market in a direction it might not want to go. There's lots of nice points about economics and precedents that I'm not going to be able to match. All I know is what I like.
"If Apple listened to their customers, we'd have a boring phone that looks like an iPod, click-wheel and all -- that's how most envisioned the iPhone."
Uh, no. If they listened to me they'd be making bluetooth video iPods with full length touchscreens. I can wait a few years for full phone convergence, I just want my damn gadgets to play nice in the meantime. Click wheels were novel, but now they're passé. I want color tactile displays that change content if not some type of holographic flavor.
He is right about some things though, I don't give a crap about what's already out there in the smartphone market. I'm not looking for a tiny keyboard or a stylus. I don't care about syncing with outlook or continuous email contact. I want to choose the options that I need and don't care about "features" that are marketed to other demographics. Give me a wifi connection and some hardware that makes it reasonable to use the Internet and I'll scout my own hotspots and use my choice of messaging medium. That'd make for a great iPod right there, but to make an iPhone we're talking network. I'm pretty sure that monkeys in Korea can make the hardware for phones today, so unlike the iPhone's groundbreaking user interface, the GSM innards are the same old crap.
And herein lies the problem. I have an innate distrust of wireless providers. I perceive them as parasites trying to suck as much life out of me without making me pissed off enough to do something about it. The iPhone is different from an iPod not just in its interface, but in its dependence on a parasite. I don't have to use the iTunes Music Store to use my iPod. (And I don't.) Heck I don't even have to use the iTunes software to load content onto my iPod if I don't want to. But throw down for a wireless phone and you must hitch your wagon to one of these providers. Its an entirely different kind of product (with a service) and an entirely different level or customer commitment.
So we can talk all day about these things, whether or not the design is too far fetched to curry existing smartphone customers, whether its different enough to persuade new users into the market. But in the end Apple isn't even selling these things, Cingular is, so arguing about whether the iPhone will have a similar impact on the market is almost silly. Of course the phone market is more established than the portable mp3 player market was. And of course there's a larger entry hurdle for buyers to get over than with an iPod. But if you look at this from a User Interface trend perspective, screens are getting larger, functions are more familiar, and input devices are becoming more varied. People that want to peck away at tiny keys have their devices, while the rest of us have been waiting out something else. Of course someone was going to make a mobile touchscreen. Apple just got one to market first and they've got the "disruptive technology" chops to make everyone start arguing about whether this is the new wave. Its an option. If you don't like it, wait it out and the voice recognition and holographic input folks will be around the corner in a little bit.
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