Tuesday, April 10, 2007

Shit, I Can Provide "Unlimited" Internet Access.

I'd been collecting up articles from various sources over the last couple weeks about Comcast and Verizon's fraudulent advertising in reference to "unlimited" Internet service.  I was gonna write it all up at once and point out how ridiculous it is that these companies both advertise unlimited use, but suspend users' accounts when they cross a threshold.  I was, but Dave beat me to it, so you should just go read his summary.

http://bigjohnspropstudio.homestead.com/files/idol-original.gif
Its like they're daring users to use as much as they want, but less than is too much.  Kinda arbitrary.  I can't help getting an image of Indiana Jones sizing up the weight of that idol, measuring out how much sand he thinks is right and slowly moving closer and closer.  His hand twitches as he contemplates his guess and then he bites the bullet; makes the switch and thinks he's done it.  Nope, you didn't guess right.  Now we're gonna shoot you with poison darts.

Not that I blame them for setting limits, seems very reasonable.  But when they realized they couldn't acutally provide an "all you can eat" service they should have discontinued the service and called it something else, educating their customers (and more importantly their potential customers) about the reason for the change.  I would like to see someone sue over this, if only to hammer home the message that you shouldn't lie to your customers.  Its kinda like running an all you can eat steak house and writing "by using this service you agree not to eat more than two steaks" on the back of the place mats.  And then you throw everyone who goes after a third steak out on the curb without explaining why they're being cut off.  Even if the tiny print that no one reads is accurate the big sign out front is still misleading and you shouldn't be such a dick.


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